Q1: What do CSW/ Campus Advisors mostly do?
The main duties of campus advisors are assisting students in campus adaptation. Through consulting with students and understanding their needs, we will make primary assessments of students' condition and help them find relevant resources.
Besides consulting service, campus advisors also accept referrals from colleges, departments or other units on campus, and operate case management to follow up students' status. Furthermore, we also hold mental health activities and lectures.
Q2：How to make reservations?
Students can make an appointment through the CSW system, email, or telephone. They can also walk-in to CSW room to find campus advisors.
Q3：What kind of circumstances or issues that students encounter are available to reach out campus advisors?
(1) When students have serious emotional distress or even mental illness, they can first consider going to the Student Counseling Center for assistance.
(2) When students face difficulties related to daily events on campus or academic performance, without enough resources, then it's encouraged to consult and discuss with campus advisors anytime.
Q4：What if students need legal issues assistance?
(1) Legal Aid Foundation: If the case is complicated or requires litigation, and students has relevant welfare qualifications (see the website below for details), you can contact this unit. If students' financial condition permit, it's recommended to seek more resources off-campus. https://www.laf.org.tw/
(2) Local district offices: Free legal consultation with practicing lawyers, usually on-site queuing, with a time limit. Please contact each district office for details.
(3) NTU Legal Service Club: Club members are mainly students of the Law Department of National Taiwan University who provide free legal consulting services. For more information on making appointments and locations, please visit their Facebook page. https://www.facebook.com/LegalService.NTU/
(4) Office of Legal Affairs, NTU: It aims to improve the relevant legal system of NTU and assist with litigation cases(while the administrative unit in NTU is the defendant), but it cannot provide assistance for students' personal legal disputes. https://legal.ntu.edu.tw/tw/modules/pages/main
Q5：What should I do if there are login issues of the CSW appointment website?
If you encounter difficulties logging into the appointment system, you can try the following steps:
(1) Try to open the browser in incognito mode and login again.
(2) Switch to a different network and try logging in again. Typically, there is bigger chance to login with the campus network (ntupeap or NTU).
(3) Visit the CSW homepage and find the contact information for the corresponding campus advisor and reach out to them directly via email or phone.